Desktop Support
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Desktop/Workstation Support

With our R3 Managed IT Services, you will receive all the benefits of having a fully staffed IT department in-house at a fraction of the cost. We can guarantee that you will receive the best IT care and expertise resulting in business growth and dependability. We offer preventative maintenance care packages to monitor critical performance criteria/services, patch management, network device inventory & asset tracking, antivirus software/updates, Spyware scanning/removal, and disk space monitoring. Additionally, we provide remote support to our client's workstations to avoid disrupting your daily workflow, adding to your productivity. Below is an outline of our three Managed Services tiers.

Basic Service Program

Provides the basic services to keep the workstation secure and notify us of any imminent problems

    • Security Patch Management
    • System Log Monitoring
    • Virus Protection Management
    • Daily System Audits
    • End User Support Portal
    • Monthly Management Report

 

Contender Service Program

Provides more advanced security measures for dealing with malicious threats, establishes baseline policies, asset tracking and changes, software roll-out and upgrades and overall health of the workstation - Faster, Stronger more "Bang for the Buck!"

    • Security Patch Management
    • System Log Monitoring
    • Virus Protection Management
    • Daily System Audits
    • End User Support Portal
    • Monthly Management Reports
    • Application Deployment
    • Application Addition and Change Notification
    • Hardware Change Notification
    • Security Log Monitoring
    • 24x7 network, server, workstation monitoring
    • Application Log Monitoring
    • Spyware Removal and Management
    • Bandwidth Usage Tracking
    • Asset Management
    • Report Generation
    • Unlimited Remote Management

 

Champion Service Program

The ultimate protection to ensure that critical workstations and users are operational. This program knocks-out computer issues and your headaches.

    • Security Patch Management
    • System Log Monitoring
    • Virus Protection Management
    • Daily System Audits
    • Avast Professional Antivirus Included
    • End User Support Portal
    • Monthly Management Reports
    • Application Deployment
    • Application Addition and Change Notification
    • Hardware Change Notification
    • Application Log Monitoring
    • Spyware Removal and Management
    • Bandwidth Usage Tracking
    • Asset Management
    • Report Generation
    • End User Remote Control
    • Desktop Policy enforcement
    • Backup Monitoring
    • 3rd part Application Management
    • Unlimited Remote Support/Management

Our Company

Service Areas

Charlotte | Gastonia | Rock Hill | Matthews | Pineville | Huntersville | Concord | Mooresville | Belmont | Shelby | Statesville | Hickory | Albermarle | Mecklenburg County | Gaston County | Cleveland County | Iredell County | Union County | Stanly County | Cabarrus County

Mission Statement

To provide the highest quality technology based services in a cost-effective manner. Be a leader in Customer Service and Information Technology solutions. Establish systems, processes, and innovative IT solutions that cultivate growth for our partners and customers.